Hackers Impact Phone Services in the US

Many carriers are experiencing issues with their phone service due to a denial of service (DDoS) attack in a larger carrier's network.  This results in calls not being completed or being prematurely dropped.  

The information below is from an article and interview with an expert on the matter:

Voice over Internet Protocol (VoIP) services company Bandwidth.com has confirmed that it was suffering from outages after reports emerged on Monday night that the service was dealing from a DDoS attack.

Bandwidth CEO David Morken said in a statement that "a number of critical communications service providers have been targeted by a rolling DDoS attack."

"While we have mitigated much intended harm, we know some of you have been significantly impacted by this event. For that I am truly sorry. You trust us with your mission-critical communications. There is nothing this team takes more seriously," Morken said. 

"We are working around the clock to support your teams and minimize the impact of this attack. Our account managers and support teams have been actively reaching out to customers individually to address any issues. We will not rest until we end this incident, and will continue to do all we can to protect against future ones."

In an earlier statement, the company told ZDNet that Bandwidth "has experienced intermittent impacts" to its services.

"All our services are currently functioning normally. Our network operations and engineering teams are continuing to monitor the situation and we are actively working with our customers to address any issues. We will post updates to status.bandwidth.com as we have additional information to share," the company said.

Since that statement was shared, the company has updated the status showing partial outages for a number of inbound and outbound calling services. 

The news outlet noted that other VoIP vendors like Accent, RingCentral, Twilio, DialPad and Phone.com were experiencing outages and telling customers that the problems were with an "upstream provider.”

The full article can be found here:

Additional information can be found here: