FAQs

Planned outage/maintenance for Highland Communication Services – all services

 

Outage Date:                     7/2/20

Outage Time:                    12:01am-4:am

Outage Length:                 45 min - 2 hours

Outage Impact:                 All HCS services

Description:                       HCS will be performing preventative maintenance causing all services to be unavailable for between 45 mins to 2 hours between the time of 12:01 and 4:00am.  Services in your homes should restore themselves upon completion of the maintenance, however, if your services are not functioning by 4am, please send an email to hcs@highlandil.gov and report the issues and location.  You may also call 654-1519 after 8am to report an issue so that we may service you.

 

Thank you for your business and patience!

logo

Your Hometown Team

 






Sunday 11:00 am
CREWS ARE FINISHED!  DEEP APOLOGIES FOR THE DURATION OF THIS OUTAGE.  WE DID THE BEST WE COULD AND HOPE YOU ALL HAVE A VERY HAPPY EASTER!

SATURDAY 8:45pm - services will begin to be restored now.   If you have no service at 7am please call 654-1519.  You will not be charged.

Saturday 4:15 PM - Crews are working at the Dolphin St.  repair.  The best estimate is that around 9:00 pm services will start to be restored.


Friday 8:00PM  Crews are still working to repair this fiber.  We appreciate your patience!

There is a planned outage on the following streets as we repair fiber that the squirrels eat!   Check back here for updates but services are expected to be repaired before anyone goes home for the weekend!

Address
2104 Salmon Dr
2001 Salmon Dr
2115 Salmon Dr
2100 Salmon Dr
2005 Salmon Dr
2017 Main Dr
2007 Main Dr
2114 Main Dr
501 Pike Dr E
601 Pike Dr E
516 Pike Dr E
603 Pike Dr E
457 Pike Dr E
702 Pike Dr E
802 Pike Dr E
507 Pike Dr E
490 Pike Dr E
481 Pike Dr E
600 Pike Dr E
480 Pike Dr E
708 Pike Dr E
451 Pike Dr E
703 Pike Dr E
461 Pike Dr E
491 Pike Dr E
707 Pike Dr E
500 Pike Dr E
706 Porpoise Dr
606 Porpoise Dr
489 Pike Dr W
499 Pike Dr W
479 Pike Dr W
525 Pike Dr W
504 Dolphin Dr E
710 Dolphin Dr E
716 Dolphin Dr E
525 Dolphin Dr E
804 Dolphin Dr E
502 Dolphin Dr E
515 Dolphin Dr E
803 Dolphin Dr E
511 Dolphin Dr E
711 Dolphin Dr E
609 Dolphin Dr E
1002 Helvetia Dr
1006 Helvetia Dr
1014 Helvetia Dr
1018 Helvetia Dr
1022 Helvetia Dr
1106 Helvetia Dr 
1110 Helvetia Dr
1116 Helvetia Dr
1118 Helvetia Dr
1120 Helvetia Dr
3 Cardinal Ln
15 Cardinal Ln
17 Cardinal Ln 
25 Cardinal Ln
31 Cardinal Ln
35 Cardinal Ln
39 Cardinal Ln 
45 Cardinal Ln




Do I need to sign a contract?

We do not offer or require contracts.

Will my rates go up after two years?
Changes in rates require approval from city council.  While we keep our prices as low as possible from time to time they need to be updated.  If that happens, you will be notified in advance and, the rate will change for everyone.  It is not tied to a customer.

Are there any discounts?

We offer discounts to our customers taking multiple products.  When subscribed to Internet, TV and phone, you will receive a monthly credit of $10.00. When subscribed to any two services your credit will be $5.00 per month.

Are you in my neighborhood?
Check our interactive map here to find out.

Do I need a 'box' in order to have your video service?  
Yes and no.  If you are looking for Hi Definition programming and any programming outside of our RF offering, yes, a set top box is required.  This box is what talks to your TV from the equipment in our data center.
However, we do offer a very basic package of 30 mostly local channels in Standard Definition that does not require a box.  

Can I keep my same phone number if I move to HCS?
Yes, you can.  And HCS offers outstanding phone services will features rivaling the tier 1 providers.  Find me follow me, voice mail, voice mail to email, call blocking, and many other features are available at rates that blow the competition down. 

Are bundles required?
Not at all.  In fact, we only offer one bundle called the Streamer's Dream.  The bundles includes our wireless because we have to be able to troubleshoot if the service is not performing.

I'm nervous about making the switch.  What do others think about HCS?

Michael J Durbin, St. Paul Parish said this:  "It is with pleasure that we share comments on our experience with Highland Communication Services, HCS, in providing our St. Paul Parish and School communication services. While we have choices in providers of our communication service, we feel very comfortable in the level of responsiveness and excellence provided by HCS.

The experience at each phase of the sales effort was superior, such as innovative efforts in developing proper systems, useful insights on meeting our needs, practical timelines of implementation, and proactive facilitation during the sale negotiations and necessary due diligence. All of these tasks, whether business-related or interpersonal, were accomplished with a noticeable degree of competence, humility, integrity, and grace.

Thus, we highly recommend HCS to any Highland community household or business. HCS truly believes in their mission to serve the community for the good of the community."

Brad Haug of Haug Orthodontics said, "Everything seems to be fabulous at this point! Much better than the air card we were running on, faster than the charter service we had at our previous location. Thank you!"

Jacqueline Hegger said "We made the switch to HCS for all three services as soon as it became available in our area and love it. Before switching our television service was pricey, our phone service was unreliable, and our Internet was slow. Now we have affordable television, reliable phone service, fast Internet service and best of all I can work from home without worrying any more about missing a phone call, email, or fax because of service. Thank you Highland Communications for having superior service and friendly staff."

Leonard Landmann is also a fan.   "Support local business" and because "the cost is less". He feels it was a good choice because "the service (if needed) is right here" and "it's a great company!" If you're on the fence about switching over he told us "the person we talked to about hook-up was very knowledgeable and pleasant to talk to" and "the installation was done by people who knew how!" "Keep up the good work.".