FAQs

APRIL 3, 2025

Hello HCS customers! 
An emergency equipment maintenance will be performed tonight, April 3rd beginning at midnight ending around 6am Friday, April 4th. There is no expectation that services will be down during the entire window.  Instead, expect brief outages of all services; TV, Internet and Phone during the maintenance window of midnight to 6am. 

MARCH 20, 2025
Attention HCS Voice Customers!

You may experience dropped calls and/or temporary outage of your home phone service between the hours of 11:00pm Thursday, March 20^th through 6:00am Friday, March 21^st.  Preventative maintenance is being performed to ensure the quality and reliability of our product!     
Thank you!

February 21, 2025
Great news friends, V-TV service is back up.
If your TV appears to be 'stuck' on the Victory TV screen, unplugging the firestick power cord from the power  outlet may resolve the issue. 

February 21, 2025 update:
Repairs to the Victory TV outage are still in progress. Please know that we are as anxious as you are to have tv service restored.
We will post further updates here when we have new information to share.

February 21, 2025 
We are aware of  the outage on the Victory TV app and are actively working to resolve the issue. We will post updates as they become available. 

February 3, 2025

SYSTEM WIDE OUTAGE DUE TO PREVENTATIVE MAINTENANCE
Date:  2/4/2025
Time: 12:00am – 6:00am
IMPACT:   Voice, Internet and Television services will be up and down throughout this maintenance window.  If your service is still out at 7am on 2/4/2025, please contact HCS by using the Highland Happenings Ap, or email us at HCS@highlandil.gov

Oct. 9,2024
ALL SERVICES HAVE BEEN RESTORED!


OCT 9, 2024

Please be advised that there is a break (likely a squirrel chew but we are not certain yet) in the main trunk line impacting customers in the Suppiger Area.

This will take several hours to repair. Our crews are dispatched and doing pre-work to prepare for a major fiber splicing effort.

October 2, 2024

Please be advised that between October 4^th and 8^th HCS customers should expect intermittent channel interference due to seasonal sun outages impacting television signals received through satellite.  This will occur roughly between the hours of 2:30p and 5:30p. Expect poor picture quality and potential complete outage for several minutes.  The channel will resume without taking action. 

August 26, 2024 

Please be advised that the issue with our online payment portal has been rectified.  You may now make your payments online as usual.  Should you experience any problems, please contact us either by phone at 618-654-1519 or via email at hcs@highlandil.gov

August 26, 2024

HCS is aware that our online payment portal is currently unreachable. We are working to resolve this issue. A grace period will be instated for ‘late’ payments until the issue is resolved.

July 11, 2024 4:45 am
There are no outages!

July 10, 2024
Scheduled Maintenance
Beginning at midnight tonight until approximately 6:00am Thursday, July 11th we will be performing maintenance on our core routers. 
Expect intermittent service outages during this time.


June 26, 2024
Beginning at midnight on Wednesday the 26th through approximately 3:00am on Thursday the 27th we will be performing maintenance on our core routers. During this time you may experience intermittent service interruptions.

JUNE 15th, 2024
Victory TV has been restored.



June 15th, 2024 

Our provider notified us of a fiber cut between Collinsville and St. Louis that has taken our VTV circuit down.  



April 22, 2024
Please be aware that we are performing preventative maintenance and repair of failing fiber which will impact the following addresses beginning
Tuesday the 23rd.
Connectivity will be inconsistent during this time. 
-    1004 Berne St
-    1008 Berne St
-    1011 Poplar St
-    1729 Broadway
-    1633 Broadway
-    1 Robin Ct
-    2 Robin Ct
-    3 Robin Ct
-    4 Robin Ct
-    2009 Broadway Apts (ALL)
-    92 Swallow Ln Apts 
-    94 Swallow Ln Apts 
-    5 Oriole Ct
-    7 Oriole Ct
-    1 Parrot Dr
-    2 Parrot Dr
-    4 Parrot Dr
-    7 Parrot Dr
-    11 Parrot Dr
-    15 Parrot Dr
-    17 Parrot Dr
-    18 Parrot Dr
-    21 Parrot Dr
-    89 Swallow Ln Apts
-    8 Cardinal Ln
-    87 Swallow Ln Apts
-    85 Swallow Ln Apts
-    50 Cardinal Ln
-    49 Cardinal Ln
-    46 Cardinal Ln 
-    40 Cardinal Ln 




March 19, 2024
Please be advised that V-TV service may be down for short periods of time between the hours of 12:00am and 6:00am on March 20^th while maintenance is being performed on the circuit.

The following addresses are likely to experience several short outages between Dec. 15^th and Dec 16^th as crews repair fiber currently being eaten by squirrels:
1317 13^th St, 1321 13^th St, 1316 12^th St, 1322 12^th St,1205 Cypress St, 1309 13^th St, 1201 Cypress St, 1304 12^th St, 1308 12^th St, 1312 12^th St, 1201 13^th St, 1205 13^th St, 1208 12^th St, 1212 12^th St, 1219 13^th St

The HCS office at 193 Woodcrest has reopened as of today.
You may continue to make your HCS payments at the Public Safety building with City Hall staff or via the drop box located inside the outer lobby/vestibule area.  Only HCS payments using a debit or credit card at the
Woodcrest location. 

NOTICE:  HCS will be performing preventative maintenance which will bring down all HCS services for approximately 10 minutes between the hours of 10:00 pm Thursday, November 16^th and 1:00 am Friday November 17^th.