FAQs

JUNE 15th, 2024
Victory TV has been restored.



June 15th, 2024 


Our provider notified us of a fiber cut between Collinsville and St. Louis that has taken our VTV circuit down.  



April 22, 2024

Please be aware that we are performing preventative maintenance and repair of failing fiber which will impact the following addresses beginning
Tuesday the 23rd.
Connectivity will be inconsistent during this time. 
-    1004 Berne St
-    1008 Berne St
-    1011 Poplar St
-    1729 Broadway
-    1633 Broadway
-    1 Robin Ct
-    2 Robin Ct
-    3 Robin Ct
-    4 Robin Ct
-    2009 Broadway Apts (ALL)
-    92 Swallow Ln Apts 
-    94 Swallow Ln Apts 
-    5 Oriole Ct
-    7 Oriole Ct
-    1 Parrot Dr
-    2 Parrot Dr
-    4 Parrot Dr
-    7 Parrot Dr
-    11 Parrot Dr
-    15 Parrot Dr
-    17 Parrot Dr
-    18 Parrot Dr
-    21 Parrot Dr
-    89 Swallow Ln Apts
-    8 Cardinal Ln
-    87 Swallow Ln Apts
-    85 Swallow Ln Apts
-    50 Cardinal Ln
-    49 Cardinal Ln
-    46 Cardinal Ln 
-    40 Cardinal Ln 




March 19, 2024
Please be advised that V-TV service may be down for short periods of time between the hours of 12:00am and 6:00am on March 20th while maintenance is being performed on the circuit.

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FEB 7, 2024
NOTICE OF V-TV MAINTENANCE 'OUTAGE'
Please be advised that V-TV will not be 'available' between the hours of 2:00am and  approximately 5:00am on Thursday, February 8th  during maintenance and software upgrade. 


12.14.2023

The following addresses are likely to experience several short outages between Dec. 15th and Dec 16th as crews repair fiber currently being eaten by squirrels:
1317 13th St, 1321 13th St, 1316 12th St, 1322 12th St,1205 Cypress St, 1309 13th St, 1201 Cypress St, 1304 12th St, 1308 12th St, 1312 12th St, 1201 13th St, 1205 13th St, 1208 12th St, 1212 12th St, 1219 13th St


11.22.2023

The HCS office at 193 Woodcrest has reopened as of today.
You may continue to make your HCS payments at the Public Safety building with City Hall staff or via the drop box located inside the outer lobby/vestibule area.  Only HCS payments using a debit or credit card at the
Woodcrest location. 


New Channel Lineups - Effective December 1, 2023
https://www.highlandil.gov/departments/technology_and_innovation/channel_line_ups.php



NOVEMBER 15, 2023

NOTICE:  HCS will be performing preventative maintenance which will bring down all HCS services for approximately 10 minutes between the hours of 10:00 pm Thursday, November 16th and 1:00 am Friday November 17th

 



We are aware of a TV/VIDEO outage due to an issue with our circuit provider.  Thank you for yourpaitence. 




VIDEO will go down during preventative maintenance tonight around midnight and is expected to return around 5am.  

Sept. 9, 2023, 10:35 pm
Circuit issues affecting TV service and internet speeds have been resolved. We thank you for you patience.