Aug 13th 6:33pm
Victory! TV has been restored!
AUG 13TH, 3:41PM
Our provider continues to work on the repair to the damaged fiber that is causing the outage with V-TV. The current expectation is that services will be restored later today. We will not be able to confirm this until they have provided us with information on their progress.
AUGUST 13 10:09AM
Our provider is well into splicing; repair expected soon but no estimated time has been provided.
HCS is aware of an issue impacting Victory. We appreciate your patience as we work to determine the issue and an expected time of resolution.
AUG 12th, 3:20pm
HCS is aware of an issue impacting VictoryTV. We appreciate your patience as we work to determine the issue and an expected time of resolution.
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SERVICE HAS BEEN RESTORED TO ALL RESIDENTS!
If you are still experiencing an outage, contact HCS at hcs@highlandil.gov or call 618-654-1519 to report your outage!
Outage impacting about 50 residnets
HCS has isolated a break in our fiber that is impacting resident in the general area of Lindenthal St. to 12th St. and Pine St. to Poplar. St. The cause of the break is massive hornets nests that have built inside the splice case.
Services was temporarily restored to more than 150 residents however, about 50 residents do not have service.
The duration and future impacts will be determined by the extend of the damage and will be shared as soon as possible.
We will keep our HCS crews safe while they work until this is resolved,
Thank you for your business and your patience!
May 10, 2025
All services have been restored.
May 9, 2025
We are aware of the outage on the Victory TV app and are actively working to resolve the issue. We will post updates as they become available.
APRIL 3, 2025
Hello HCS customers!
An emergency equipment maintenance will be performed tonight, April 3rd beginning at midnight ending around 6am Friday, April 4th. There is no expectation that services will be down during the entire window. Instead, expect brief outages of all services; TV, Internet and Phone during the maintenance window of midnight to 6am.
MARCH 20, 2025
Attention HCS Voice Customers!
You may experience dropped calls and/or temporary outage of your home phone service between the hours of 11:00pm Thursday, March 20th through 6:00am Friday, March 21st. Preventative maintenance is being performed to ensure the quality and reliability of our product!
Thank you!
February 21, 2025
Great news friends, V-TV service is back up.
If your TV appears to be 'stuck' on the Victory TV screen, unplugging the firestick power cord from the power outlet may resolve the issue.
February 21, 2025 update:
Repairs to the Victory TV outage are still in progress. Please know that we are as anxious as you are to have tv service restored.
We will post further updates here when we have new information to share.
February 21, 2025
We are aware of the outage on the Victory TV app and are actively working to resolve the issue. We will post updates as they become available.
February 3, 2025
SYSTEM WIDE OUTAGE DUE TO PREVENTATIVE MAINTENANCE
Date: 2/4/2025
Time: 12:00am – 6:00am
IMPACT: Voice, Internet and Television services will be up and down throughout this maintenance window. If your service is still out at 7am on 2/4/2025, please contact HCS by using the Highland Happenings Ap, or email us at HCS@highlandil.gov
Oct. 9,2024
ALL SERVICES HAVE BEEN RESTORED!
OCT 9, 2024
Please be advised that there is a break (likely a squirrel chew but we are not certain yet) in the main trunk line impacting customers in the Suppiger Area.
This will take several hours to repair. Our crews are dispatched and doing pre-work to prepare for a major fiber splicing effort.
October 2, 2024
Please be advised that between October 4th and 8th HCS customers should expect intermittent channel interference due to seasonal sun outages impacting television signals received through satellite. This will occur roughly between the hours of 2:30p and 5:30p. Expect poor picture quality and potential complete outage for several minutes. The channel will resume without taking action.
August 26, 2024
Please be advised that the issue with our online payment portal has been rectified. You may now make your payments online as usual. Should you experience any problems, please contact us either by phone at 618-654-1519 or via email at hcs@highlandil.gov
