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PRESS RELEASE –UTILITY ACCOUNTS

In an effort to continue to provide the best customer service to our utility customers the following modifications will be made in regards to past due Utility customer accounts as a result of the City entering Phase 4:

Effective 7/13/2020- Until Further Notice

  • Penalties will begin to be assessed on past due accounts.
  • Past due statements will no longer be mailed.
  • Door hanger past due notifications will resume with an extension of time to pay to 30 days.
  • Payment arrangements will continue to be encouraged along with assistance opportunities provided to customers.

 

The City of Highland would like to remind you to contact us with concerns relating to your utility accounts in an effort to keep your accounts as current as possible in these economic conditions.  Please contact us at 618-654-9891 to discuss the various options that we can offer to you.