What we do
The Water Distribution and Sewer Collection Department has six full-time employees. Various duties include water main repair, hydrant flushing, hydrant testing, new water services, sanitary sewer services, sanitary sewer main jetting, and manhole maintenance. The department is responsible for 89 miles of water main and 61 miles of sanitary sewer.
Contact
Randy Rinderer
2610 Plaza Drive
P.O. Box 218
Highland, IL 62249-0218
Office: 618-654-6823
Water Main Breaks & Sewer Backups
Water main beaks require the water to be shut off. In the instance that this occurs at night, residents will not be awakened to be informed that their water is off. Please be aware that the Department of Public Works must wait for utility located before digging, sometimes causing short delays in the repair process. After the repair, water may be slightly cloudy but it will clear after running for a short time. A boil order may also be issued. If you see a suspicious amount of water running, please call the Department of Public works at 68-654-6823. After hours please call the Police Department at 618-654-231.
How to deal with a sewer backup
When the sewer backup requires immediate action the Water & Sewer Department representatives are available to help resident determine the problem. Below are a few tips to help you deal with a sewer backup.
Always call the Department of Public Works at 618-654-6823 prior to calling a plumber when you experience a sanitary sewer backup, or when the problem seems to be caused from outside your home. A Water & Sewer Department representative will be dispatched to check the main sanitary sewer line at no cost to you.
If the blockage is located in the main sewer line, Department of Public Works will remedy the problem as quickly as possible.
If the blockage occurs between the main sewer line and your house, you will be required to call a plumber to remove the blockage.
Boil Orders
Efforts are made to notify all affected customers of unexpected water main breaks or excessive pressure drops as soon as possible. The public is notified one working day in advance of scheduled interruptions. A boil order is issued, as required by the Illinois Environmental Protection Agency (IEPA), when any work results in an interruption of service, or causes water pressure to drop below 20 pounds per square inch. Notification is made to city offices, the Madison County health Department, and in the IEPA office in Collinsville. Notification lifting the order is made to the same offices. A boil order remains in effect until test results from the lab indicate the water is safe, typically 48 hours.
Lead information
Lead Informational Notice
