Privacy Notice and Policy for HCS Services
HCS is committed to protecting your privacy in accordance with applicable State and Federal law. That is why we have adopted this Privacy Notice and Policy regarding all HCS video, telephone, Internet and similar services (the “Services”). This Privacy Notice and Policy describes our collection, use, disclosure and retention of information about you and others who use the Services (“Users”), how you may review and correct errors to that information, and enforcement of your rights regarding personal identifiable information.
Collection of Subscriber Information
Information about our subscribers is collected as necessary in order to provide the requested Services and to detect unauthorized reception or use of HCS Services. In order to provide reliable, high-quality service to you, we keep regular business records containing information that you provide such as your name, address, E-mail address, telephone number, identifying information, financial information and other similar information. We collect and maintain information about your account such as billing, payment and deposit history, maintenance and complaint information, and the Service options you have ordered. In addition, we may combine information we collect as a part of our regular business records with personally identifiable information obtained from third parties for the purpose of creating an enhanced database to use in marketing and other activities. We may maintain records of research concerning subscriber satisfaction and viewing habits, which are obtained from subscriber interviews and questionnaires. When you use interactive or other transactional television Services (i.e., pay-per-view), our system automatically collects information on your use of such Services, including the programs you view or order.
We use this information to:
- Install, operate and maintain the Services
- Confirm you are receiving the level(s) of Service requested and are properly billed
- Identify you when changes are made to your account
- Inform you of new products or services that may be of interest to you
- Detect unauthorized reception of the Service
- Determine whether applicable policies and terms of service are being violated
- Configure Service-related devices
- Comply with applicable State and/or Federal law
- As otherwise necessary, provide the Services or otherwise conduct business related to the Services
Except as otherwise provided in this Privacy Notice, in our Acceptable Use Policy, and the applicable Terms and Conditions, HCS does not assume any responsibility, control, oversight, ownership or other interest in the email messages, websites, specific Internet usage history, voicemail, content or other electronic data of its Users; provided that HCS is permitted to use such information as necessary to bill Users and to provide the Services. Even if such electronic information is stored in, contained on, or transmitted over property, equipment or facilities of HCS, we shall not have any responsibility, control, oversight, ownership, or other interest in such information; provided we may delete such information as provided for in the Service(s) Terms and Conditions. Users are and shall remain solely responsible for such electronic information including its accuracy.
Internet and Phone Privacy
HCS does not use, share, or sell a User’s E-mail messages, website browsing, specific Internet usage history, voicemail, or other electronic data generated from a User’s Internet and telephone Service. HCS does not control or monitor a User’s actions with respect to such User’s Internet and telephone activities, but we may control or monitor certain information related to its Internet and telephone Services in order to provide, support, optimize such Services, comply with the law, and meet its obligations with respect to such Services.
Disclosure of Information
Personal Identifiable Information (“PII”) will only be disclosed for legitimate business activities related to the Services including, for example:
- Billing and collections
- Fraud prevention
- Comply with the law
In addition, personal identifiable information about you will sometimes be disclosed to others (such as our employees, contractors, and agents for our internal business purposes) as well as outside auditors, professional advisors, service providers, potential business partners, regulators, and franchise authorities with or without your written consent if necessary to render the Services or to conduct a legitimate business activity related to the Services.
Although we make every reasonable effort to preserve your privacy as described, we cooperate with law enforcement, including without limitation under subpoena, court order, or search warrant. We may also use or disclose personal identifiable information about you without your consent to protect our customers, employees, or property, in emergency situations or to enforce our rights in court or elsewhere.
We reserve the right to include usage information in aggregate formats, such as ratings surveys and other statistical reports, so long as such information does not personally identify you, your specific viewing habits, or the nature of any transaction you have made using the Services.
We take reasonable security precautions to protect your personally identifiable information that we collect when you use the Services from unauthorized access, use, and disclosure. For example, we store billing records on computers in a controlled and secure environment. However, we cannot guarantee that our security precautions will prevent every unauthorized attempt to access, use, or disclose your personally identifiable information.
From time to time, your name and address might be disclosed for mailing lists in connection with the promotion of HCS products and services and other legitimate business activities, subject to the CPNI policies discussed below. If you wish to remove your name from such lists or limit the use of your name and address at any time, please contact us in person, in writing, or by telephone at 618-654-1519
Retention of Information
HCS’s maintenance of PII collected during the time you are a subscriber/User will be in accordance with our Document Retention Policy. We generally will destroy the information consistent with the requirements of applicable law and our Document Retention Policy, if/when the purpose for which such information was collected has been accomplished and we no longer need to retain the information for compliance with law, reporting, or other legitimate business activities.
Right to Review and Correct Information
Upon reasonable notice and during regular business hours, you may examine and copy (at your cost) any information we create relating to you at our main business office located at 218 Broadway Highland, IL 62249. If you wish to inspect those records, please contact us by mail at the above address or by telephone at 618-654-1519, giving us a reasonable time period to locate and, if necessary, prepare the information for review, and to arrange an appointment during regular business hours. You will only be permitted to examine records that contain information about you and no one else.
Special Notice Concerning Customer Proprietary Network Information
In addition to the provisions of this Privacy Notice, Federal law protects your privacy rights as a customer of HCS’s telephone services. These rights are in addition to the existing safeguards that we already have in place to protect your privacy rights. The Federal Communications Commission (FCC) requires HCS to notify you of your right to restrict the use of your Customer Proprietary Network Information (CPNI). Please carefully review our CPNI Policy posted on our website.
HCS reserves the right to modify this Privacy Notice and Policy at any time. We will notify you of any material changes via written, electronic, or other means permitted by law, including by posting it on our website. If you find the changes unacceptable, you have the right to cancel the Services. If you continue to use the Services after receiving notice of such changes, we will consider that as your acceptance of the changes.
Effective March XX, 2020