Victory! TV


Activating Your Firestick
These directions were taken from the Amazon Support page.  You can find these and more installation and troubleshooting guides here:

Before you begin, log into your Amazon account on your PC.  You can also use this QR code to be taken to the video:  
QR Code
  1. Plug your Fire TV into your TV's HDMI port and then plug the power adapter into an outlet.
  2. Use the USB cable to connect the power adapter and your Fire TV.
  3. Put batteries in your Fire TV remote.
  4. Turn on your TV and switch to the correct HDMI input.
  5. If your remote doesn't pair automatically, press the Home  button until "Press Play Pause to start" appears on-screen (about 10 seconds).
  6. Follow the on-screen instructions to connect to Wi-Fi and download the latest software update.
    Note: If you're having issues with your Wi-Fi password, contact your internet service provider.
  7. Sign in with your Amazon account. Use your mobile phone or computer to visit the on-screen web address and enter the verification code.

Download VTV on Your Fire TV Device

Search for apps from the main menu and then download them on your Fire TV device.

  1. Use the main menu on your Fire TV to search for Victory TV. You can also use your voice to search for specific apps. Just press the voice button on your Alexa Voice Remote.
  2. Select Victory TV.
  3. Select Get  or the shopping cart icon  to start your download.
  4. Enter your HCS username.
  5. Enter your HCS password.
  6. Enjoy!

Why Can't I Log into My Account?

If you're having trouble logging in, you may be entering incorrect account information or you may need to reset your password.

Here are some things to check:

  • Email Address: Your email address must be in the format username@domain.com (or .net, .org, etc.). If you have more than one email address, make sure you're using the correct email address and password combination.
  • Mobile Phone Number: If you created your account with a mobile phone number, you'll need to use your mobile phone number to log into your account. Make sure that you're including your country code in your mobile phone number.
  • Password: Check CAPS Lock and NUM Lock on your keyboard. Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords. If you're sure you're using the correct email address or mobile phone number, try to Reset Your Password.

Reset Your Password

If you've forgotten your password, you can reset it by going through our password assistance process on our website.

To reset your password:

  1. Go to Password assistance.
  2. When prompted, enter the email address or mobile phone number associated with your Amazon account and select Continue. We'll send you an email or SMS (depending on the verification method you've chosen) containing a One Time Password (OTP), to authenticate your request.
  3. Enter the OTP you received and select Continue.
Create a new password.

As soon as you've created a new password, it's active. Your new password is for all Amazon-related accounts associated with the same email address.

Can't Connect Your Fire TV Device to Wi-Fi

Try these troubleshooting steps if you can't connect to Wi-Fi, your videos are buffering, or you see "Home is Currently Unavailable."
Here is a QR code that will take you to a video for troubleshooting your WiFi issuesQR code

Try to connect to your Wi-Fi network between each step:

  1. Restart your Fire TV device: unplug the power adapter, wait 1 minute, and then plug it back in.
  2. Check the network status on your Fire TV device:
    1. Go to Settings.
    2. Select Network.
    3. Find your network name.
    4. Press Play/Pause  on your remote to see your network status and follow the recommended steps.
  3. If you're not connected or don't see your network name, scroll down to Wi-Fi. Then, turn Wi-Fi off and on.
  4. Forget your Wi-Fi network and then try connecting again. To forget your network:
    1. Go to Settings on your Fire TV device.
    2. Select Network.
    3. Find your network name.
    4. Press the Menu  button and then the Select button on your remote to forget the network.
  5. Restart your modem and router. If possible, move your Fire TV device and router closer to each other. To restart your home network devices:
    1. Unplug your modem and router and then wait 1 minute.
    2. Plug in your modem first and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
    3. Plug in your router and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
  6. Reset your Fire TV device to factory settings.

Can't Pair Your Fire TV Remote During Setup

If your remote doesn't work during setup, try these steps.

  • If your remote doesn't pair automatically, press the Home  button until "Press Play Pause to start" appears on-screen (about 10 seconds).
  • Move your remote closer to your Fire TV device, within 10 ft (3 m).
  • Remove the batteries from your remote and wait 30 seconds.
  • Put the batteries back in and then press and hold the Home  button again.
  • Reset your Fire TV remote.

Audio is Out of Sync on Your Fire TV Device

To fix issues with audio delay, go to Settings on your Fire TV and use the AV Sync Slider.

For audio delay issues with a Home Theater setup, use Lip Sync Tuning instead.

To use the AV Sync Slider:

  1. Go to Settings on your Fire TV.
  2. Select Display and Sounds.
  3. Select Audio.
  4. Select AV Sync Tuning.
    When audio and video are in sync, every bounce of the on-screen ball happens at the same time as a flash and a click tone.
  5. Make adjustments:
    1. Use the right and left buttons on your Fire TV remote. Move to the right if the click tone happens before the flash. Move to the left if the click tone happens after the flash.
    2. Press the Select button on your remote to apply the changes.
    3. Check if the ball, click tone, and flash sync up, and make adjustments as needed.

Pair Additional Fire TV Remotes

Go to your Fire TV settings to pair up to seven Fire TV Remotes.
Here is a QR code to a video that shows you how to pair additional TV Remotes 
QR Code

  1. Go to Settings on your Fire TV.
  2. Select Controllers & Bluetooth Devices.
  3. Select Amazon Fire TV Remotes.
  4. Press and hold the Home button for 10 seconds to pair your remote.

Use Your Mobile Device Like a Fire TV Remote

Use your mobile device as a remote and never worry about where the controller went again.

  1. Connect your mobile device to the same Wi-Fi network as your Fire TV Device.
  2. Open the Fire TV app on your mobile device.
  3. Select an available device on the screen.
  4. Follow the on-screen prompt.
  5. Use the on-screen navigation, keyboard, and other menu options to control the selected Fire TV device.

Clear App Data and Cache on Fire TV Devices

To resolve intermittent app issues, clear the app data and cache.

  1. Go to Settings on your Fire TV.
  2. Select Applications.
  3. In Manage Installed Applications, select the app you are having trouble with.
  4. Select Clear Cache, and then Clear Data.

My Firestick keeps restarting!

There is no doubt that the Amazon Firestick is an amazing gadget that lets you watch your favorite online streaming App on your TV like VTV, NetFlix, YouTube, Hulu, Pandora and many more over your Wifi. But, do you want you should do when it starts restarting again and again? Is it a hardware problem or something else that can be fixed easily?

Generally, restarting of the Firestick happens due to the inconsistent power supply but there are certain ways to find out what is causing restarting of the Firestick and can easily be fixed with just some simple tweaks and tricks.

Below are the simple hacks that you can use to solve this problem.

 Using power supply directly instead of TV USB cable

All the USB port doesn’t provide the required power supply needed for the FireStick to operate normal. So, if your FireStick is connected to your TV via USB cable then try connecting it with the power supply. The adequate power supply can make the FireStick start normally.

You can go through this post to troubleshoot the error if your 

Replace or change the power adapter

The original FireStick comes with a Power Adapter of 1 Amp and most of the times just using a new adapter or replacing the adapter with a 2 Amp adapter solves the restarting problem.

Don’t use extensions

Use of USB port and power extensions do connectivity easier where direct power supply is not available but at the same time they can lead to several problems with adequate power supply.

So, remove any extension if you are having the restart problem.

Remove other connected gadgets with HDMI port

Almost every TV comes with 2 or more HDMI ports and therefore, it makes it easier for us to connect two or more devices with the HDMI ports.  Sometimes, the connection of two or more gadgets in a single TV doesn’t provide adequate power to all the attached gadgets.

Try removing other connected gadgets with the HDMI ports or plugging them one by one to check out which device is causing the problem.

Update your Firestick Firmware

Firestick runs on software and therefore, like other software it can also have some bugs but these bugs get fixed with the official updates. So, updating the firmware of the device can fix the problem.

To update the Firmware, use the following steps:-

  • Go to Firestick TV Settings.
  • Click on the My Fire TV > About.
  • Now, click on the “Check for system update” option.

Now, you can find majority of the TV’s coming with the HDMI CEC feature. Do you know what exactly does this feature do?

This new feature on your device allows you to control the HDMI connected devices with one remote only. Since, every gadget has its own way of implementation of HDMI CEC, try switching it off to get rid of the problem.

Use the below steps to switch the HDMI CEC Off

  • Go to the Fire TV settings and choose Display and Sound.
  • Click on HDMI CEC device control and switch Off the feature.

Replace the Batteries from the Remote

While most of the times this issue does not happen due to remote battery but there are times when the glitch in the remote due to low battery can send restart signals. So, if there could be a remove glitch then replacing the batteries would do the work

A Quick simple and Bonus Tip – Restart Fire TV Stick using remote button

Now that you might have fixed the restart issue with the Amazon’s FireStick, you might get some problem in future. Resetting the Fire Tv Stick can do wonderful jobs in fixing up a problem.

You have to unplug the device to do hard reset of Fire Stick but a soft reset can be done by just pressing and holding the Play and select button together.

The soft reset only reset your Firestick to the actual factory settings and doesn’t delete the Apps from the device.

Of course you can always reach out to us, your Hometown Service Provider, for help!  You can submit a request for assistance here, email us at HCS@highlandil.gov or call 654-1519!